FAQ: Payroll Service Changeover (Management)

1. Do I need to add employees to both platforms (Connect First vs. Payworks First)?
   
   No - the standard / existing process of entering into Connect continues.
   
   In order to send employees' information between both platforms, it is required that clients add employees to Connect first as Connect acts as the master record.
   
   Read More Here: How to: Send Payworks Employee Records
2. Do I need to re-enter hourly rates per role into Payworks?
   
   No - you are not required to keep hourly rates up to date in Payworks. Hourly rates are calculated in Connect and then sent to Payworks for processing.
3. What information is sent from Connect to Payworks? 
   
   Employee Information
   All information captured in Connect's standard Welcome Package + Activation Process that is required to process a standard payroll is passed from Connect to Payworks.
   (Includes: TD1 / work permit + expiry / salary.)
   
   Payroll Information
   • Wages
   • Hours
   • Salaries
   • Overtime
   • Double Overtime
   • Stat Average Pay
   • Stat Day Worked Pay
   • Bonus
   • Vacation Payout
   • Retro Pay
   • Gratuity
   • Sick Pay (BC)
   • Termination / Final Pay Notices
4. What information is not sent from Connect to Payworks?
   
   Employee Information
   Any information that is not captured in Connect today.
   (Includes: direct deposit / allowances / other contractual promises.)
   
   Payroll Information
   • Severance
   • Pay in Lieu
   • Auto Allowance
   • Uniform Cleaning Allowance
   • Lump Sum Payments
   • Vacation Accruals
   • ROE Triggers
   
   Some of this information may be added to Payworks using Payworks' Management portal / or / Payworks' Employee Self-Service portal.
   
   Link: Payworks Login
5. Where do I update an employee's salary? 
   
   As Connect is the master record for all employees, salary changes must happen in Connect and then be sent to Payworks.
   
   Read More Here: How to: Change employee to salary
6. How do I send payroll additions to Payworks?
   
   There is no need to contact Payworks for add-ons. Additions + modifiers in the list below can be added to any payroll pay period in Connect using the tools found in the Post tab and are sent to Payworks for processing.
   
   • Bonus
   • Vacation Payout
   • Retro Pay
   • Gratuity
   • Sick Pay (BC)
   
   Read More Here: How to: Add Mark Shifts as "Sick (Paid)"
7. Can I preview payroll data before sending it to Payworks for processing? 
   
   Yes - look for the "Report (Payroll Draft Preview)" button in the ribbon of the Post tab.
8. Do employees automatically get access to their Payworks Employee Self-Service accounts when the employee information is transferred from Connect?
   
   No - Employees do not automatically get access to their Employee Self-Service accounts. The employees need to be activated in Payworks Employee Admin.
   
   Read More Here: FAQ: Payroll Service Changeover (Employees)
9. Where can employees find paystubs?
   
   Employees can view their paystubs from their Payworks Employee Self-Service accounts. Managers can view all paystubs with their manager login for Payworks.
10. Can a mid-pay period payroll be done? 
    
    Mid-pay period payrolls are manually done in Payworks.